Frequently Asked Questions

Everything you need to know about our premium alpine apparel.

What is the standard shipping timeframe for orders?

We offer expedited shipping on all domestic orders. Typically, your mountain-ready gear will arrive within 3 to 5 business days, depending on your location.

What is your return policy for technical outerwear?

We accept returns on all unworn items with original tags within 30 days of purchase. Please ensure the gear is in its original condition to qualify for a full refund.

How do I determine the correct size for my climbing gear?

Each product page features a detailed sizing guide. We recommend measuring your chest and waist while wearing your base layers to ensure an accurate fit for our technical cuts.

Do you offer international shipping for your collections?

Yes, Blackbird Mountain Guides ships worldwide. International delivery times vary by country, and duties or taxes may be applied at customs.

Are your materials sustainably sourced?

Sustainability is core to our mission. We prioritize bluesign® approved fabrics and recycled insulation to ensure our high-performance fashion has a low environmental impact.

How should I care for my waterproof jackets?

To maintain the integrity of the DWR coating, we recommend machine washing on a gentle cycle with technical detergent and tumble drying on low heat to reactivate the water repellency.